Mail is delivered to the MTA , but not to the mailbox If there is a line in the /var/log/zimbra.log like: postfix/lmtp ... deferred ... connection refused There is no connection to port 7025 to perform Local Mail Transfer Protocol (LMTP) delivery. This is nearly always caused by a host that is configured on private IP Space (or using NAT) and that does not have an interface for the public IP address the server resides on. This can be easily fixed by simply using native IP address lookups for lmtp rather than DNS. Alternatively, you could have your internal network's domain name configured to lookup differently internally than it does externally. Using that method is beyond the scope of this document. Zimbra Collaboration 8.5 or above ZCS 8.5 or above onwards this attribute is now in ldap - zimbraMtaLmtpHostLookup zmprov ms mtaserver.com zimbraMtaLmtpHostLookup native zmprov ms `zmhostname` zimbraMtaLmtpHostLookup native In case that you are using Single Server, be aware ...